Team Development: Articles

Veterinary work groups don't become cohesive, efficient, supportive teams without training, coaching and leadership vision. The information, assessments and tools in this section help you transform your team into the best it can be.

Articles

7 Steps to Successful Protocols

Just as there are associated benefits with protocol-setting, there are also associated challenges with effective implementation—one of which is building team buy-in. How many times have we...

DiSC-overing the Key to Highly Effective Teams

"Welcome to the team!” As a new employee, that greeting conveys a special sense of being wanted, accepted, and belonging. All too often, however, that initial enthusiasm is quickly...

Create a Culture of Problem-Solvers

A common complaint of managers is that there seems to be an endless supply of problems presented from team members. Depending on how these problems are presented, they could even be classified as...

From Pack Mentality to Teamwork: 5 Top Pitfalls for Managers and Employees

Let’s talk about an “untold truth” about working in animal healthcare: employees often make a habit of voicing continual disapproval of a manager’s style and decisions, and in...

The Art of Effective Employee Interviews

Have you ever interviewed someone for a job? It’s been my experience that employers often feel as nervous and intimidated by the interview process as the job candidates they are interviewing....

Client Service Representative Superheroes

Imagine that your clients enjoyed calling the veterinary clinic, looked forward to arriving early for appointments, felt secure when their pets were sick, and trusted that their questions would be...

Welcome Home Team: I Can Do It!

So Far in Welcome Home, Team!… In January, we developed a 2012 plan for progress. In March, we looked at the power of choice. In this article, we will discuss the third of Thomas’s...

Ways to Invest in Continuing Education

Competency gained through mastering new skills energizes individuals and builds better veterinary teams. Use these strategies to optimize your team development efforts. For more information, please...

Break Down Barriers to Competence in Your Veterinary Practice

Use these tips to develop your veterinary team’s culture of competence. For related information, please see Welcome Home Team: I Can Do It!

Case Study: NorthStar VETS

NorthStar VETS is a cutting-edge veterinary emergency trauma and specialty center, one that excels with its technician training program even as the team constantly seeks to improve it. Hospital...