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Clinical Communication: Overview

Although most of us have been "communicating" since we were very young, the realm of clinical communication offers challenges and opportunities not faced in other life arenas. Whether it is monitoring body language, flexing to meet your client's communication style, or discussing end of life care, let us help you learn the evidence-based way to connect with clients.

Resources

Innovative Ideas for Bringing in Clients During the Holiday Slump
Enough Already! Establishing Boundaries with Challenging Clients
What’s in Your Communication Toolbox?
Compassionate Euthanasia
How Did Your Practice Create Its Mission Statement?
10 Ways to Effectively Market Your Practice
“Trust Me!”
On-Time Departure: Closing the Consultation
Relationship Advice for Emergency and Specialty Practices
Guide to Supporting Veterinary Clients Post-Euthanasia
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Articles

Building a Process Into the Client Experience
Many veterinarians and technicians enter the exam room with excellent training and great diagnostic skills. However, once in the exam room, they become distracted by the client and what they think...
Enough Already! Establishing Boundaries with Challenging Clients
Some clients are simply more challenging to work with than others.  You may look at the day’s appointments and dread seeing a particular client for a variety of reasons. One client may be...
What’s in Your Communication Toolbox?
Throughout this communication series, we have built a toolbox of communication skills. The toolbox itself symbolizes the overarching framework of relationship-centered care, building a mutual...
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Blogs

Innovative Ideas for Bringing in Clients During the Holiday Slump
As we all know, when we are spending our discretionary income on gifts and entertaining, we are more likely to put some essential care and services on hold until the holiday frenzy is behind us. If...
Relationship Advice for Emergency and Specialty Practices
Good relationships benefit business. A simple statement, but true nonetheless. More challenging is adopting the right approach to ensure that emergency and specialty practices cultivate good working...
Critical Debriefing for Your Team
We just finished exploring the last law of the Eight Laws Governing a Healthy Workplace, which is to have grief processes in place when traumatic events occur onsite. An important part of this...