Clinical Communication: Articles
Although most of us have been "communicating" since we were very young, the realm of clinical communication offers challenges and opportunities not faced in other life arenas. Whether it is monitoring body language, flexing to meet your client's communication style, or discussing end of life care, let us help you learn the evidence-based way to connect with clients.
Articles
Please click on the PDF icon to download the "Client Incentives Planning Guide" handout.
For more information, please see our article "Use Incentives to Build Client Loyalty."
Social media has changed the way we communicate. Having an account on Facebook, Twitter, Pinterest, LinkedIn, YouTube, and Google+ is great, but it only benefits your practice if you’re...
Gone are the days of the “command-and-control” leadership style. Who wants to work for someone who simply gives daily hospital orders and conducts annual evaluations from behind a closed...
It was 11:15 am and my waiting room contained my 10:20 appointment (who had just shown up), my 11:20 wellness examination, an emergency “squinting dog,” and a woman desperate to talk with...
When Lilly arrived almost a month ago, everyone thought she would be a perfect fit for the practice. Her recent experience in a similar clinic combined with glowing references gave everyone,...
Please click on the PDF icon to download your "Checklist for Collaborative Coaching."
For more information on this subject, see "Collaborative Coaching: How to Get the Most From Your...
A common complaint of managers is that there seems to be an endless supply of problems presented from team members. Depending on how these problems are presented, they could even be classified as...
Mrs. Kensington just arrived for her appointment with Zipper, the family’s gray and white male cat to investigate the lump on his neck, sudden loss of appetite, and onset of lethargy.
You have...
Michael LeBoeuf says in How to Win Customers and Keep Them For Life, “You get more of the behavior you reward. You don’t get what you hope for, ask for, wish for, or beg for.”1...
It has been a warm, dry winter, which means that ticks are out in record numbers. Groan…It looks like you may need to rethink your client parasite education program. Groan again, it looks like...
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