Clinical Communication: Articles
Although most of us have been "communicating" since we were very young, the realm of clinical communication offers challenges and opportunities not faced in other life arenas. Whether it is monitoring body language, flexing to meet your client's communication style, or discussing end of life care, let us help you learn the evidence-based way to connect with clients.
Articles
Many veterinarians and technicians enter the exam room with excellent training and great diagnostic skills. However, once in the exam room, they become distracted by the client and what they think...
Some clients are simply more challenging to work with than others.
You may look at the day’s appointments and dread seeing a particular client for a variety of reasons. One client may be...
Throughout this communication series, we have built a toolbox of communication skills. The toolbox itself symbolizes the overarching framework of relationship-centered care, building a mutual...
Mission statements provide a clear, concise, and written representation of a practice’s philosophy. Today, many practices have mission statements, but the way they are crafted and utilized for...
When my new husband and I boarded a flight to the Bahamas over 7 years ago, a flight attendant overheard us talking and realized it was our honeymoon. Minutes after we sat down in the no-leg-room...
Three veterinary hospitals describe how their mission statements were created.
Dr. Paul Black and Amy Laukaitis, MHA, Practice Administrator, Monroe Veterinary Associates, Rochester, New York
As we...
These steps are a guide for practice leaders to use the team approach in developing or updating their practice mission statement.
For more information, please see Mission Statements: A Compass for...
It’s Tuesday afternoon and you notice the appointment schedule for the next 2 days has many open slots. You’re worried since this scenario isn’t uncommon in these tough economic...
How often have you passed by 2 coworkers speaking together in a hushed tone of voice? Or walked by the boss’s door and heard incriminating words about another team member?
These teams are...
Mr. and Mrs. Ellis rescued Bruno a year ago when the dog was 8 months old. At that time Bruno was emaciated, tick-ridden, bald due to mange, and in need of some serious TLC.
They are back for Bruno...
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