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Clinical Communication: Overview

Although most of us have been "communicating" since we were very young, the realm of clinical communication offers challenges and opportunities not faced in other life arenas. Whether it is monitoring body language, flexing to meet your client's communication style, or discussing end of life care, let us help you learn the evidence-based way to connect with clients.

Resources

Managing the Informed Client
Enhancing Communication Through Team Building
A Secret Shopper Tells All
How to Hold A Successful Open House For Your Clinic
Mystery Shopper Checklist
Go Ahead, Blow Your Horn
Mystery Shoppers: Through the Eyes of a Stranger
Increase Your Value To The Practice
Sample Client Surveys
6 Questions To Ask Your Team To Ensure Success
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Articles

Managing the Informed Client
Veterinary clients are ever more educated and opinionated about the care their animals receive—and their ideas don’t necessarily match ours. Some clients have more background knowledge...
Take the 5-Day Challenge!
Protect your patients' health and your business by taking the 5-Day Challenge, sponsored by Merial. Did you know that although clinics have solid preventive health and medical recommendations, most...
Enhancing Communication Through Team Building
It’s 11 AM on Friday morning. After a half-day team building session last week, the entire office seemed to be working together fairly well—until today. Now, Boris and Doris are back to...
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Blogs

Go Ahead, Blow Your Horn
Humility May Be a Virtue, But It Won't Help You Promote Your Practice Congratulations…you’ve earned it, been awarded it, achieved it! And whatever “it” is—an award, a...
6 Questions To Ask Your Team To Ensure Success
What if your boss asked you to put up a fence, but didn’t give you a hammer and nails? I imagine you wouldn’t be very happy. Well, first you would probably laugh and wonder if they were...
Healthy Associate Relationships: Keeping the Fire Burning
A new veterinary graduate is interviewing for his first full-time DVM position. Employer: “So what is the most important component of employment for you?” New graduate: “Mentoring...