Handouts

Please click on the PDF icon to download your copy of "Resources for Receptionist CE."

For more information on this topic, please see Andrea Harding's article, Should Your Clinic Invest in Receptionist CE?

Please click on the PDF icon to download your Life Stress Test. For related information on this topic, please see Compassion Fatigue: What's the Impact on Your Team?

(permission to reprint the Life Stress Test received from Dr. Tim Lowenstein, www.stressmarket.com)

Please click on the PDF icon to download your "Checklist for Collaborative Coaching."

For more information on this subject, see "Collaborative Coaching: How to Get the Most From Your Employees".

Please click on the PDF icon to download the "Mystery Shopper Checklist" handout.

This handout accompanies the article "Mystery Shopper: Through the Eyes of a Stranger" by Deborah A. Stone.