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Growing a Culture of Care

Mary Ann Vande Linde, DVM, January 16, 2012

As a practice owner or manager, your goal is to have a practice that focuses on a culture of excellent patient care and safety.

From Confusion to Compliance: Educating Clients to Overcome Resistance

Mary Ann Vande Linde, DVM, March 18, 2012

Technology, communication, and education have changed and given clients a much larger scope than they had 30 or 40 years ago.

Client Service Representative Superheroes

Mary Ann Vande Linde, DVM, May 5, 2012

Imagine that your clients enjoyed calling the veterinary clinic, looked forward to arriving early for appointments, felt secure when their pets were sick, and trusted that their questions would be answered.