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We asked veterinary professionals across the country to list the top 3 excuses that clients give for not bringing their pets in and to explain how their staff responds to the excuses.
EVT asked 3 veterinarians about their toughest conversations with clients, and how they dealt with these difficult situations.
EVT asked 3 veterinary professionals to describe the most outrageous client or pet they’ve ever encountered—you won’t believe what they said! Share your own stories below in the comments.
EVT asked 3 veterinary professionals how their hospitals welcomed and oriented new employees their first day—and beyond!
Vilen Vlasov, Hospital Manager, VCA Main Street Animal Hospital, San Diego, CA
EVT asked these three veterinarians why they’ve had to fire a client and what happened.
These veterinary professionals share with EVT what makes their practices stand out.
Director of Client Experience
Intown Veterinary Group (IVG)
North Andover, MA
Three veterinary hospitals describe how their mission statements were created.
EVT delivers resources & tools to help you succeed on the job. Created for busy veterinary professionals, this concise newsletter is full of quick tips & easy-to-follow strategies. Ready to be a positive change agent for your practice?