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Top Excuses Clients Give for Not Coming In (...And How to Handle Them!)

Exceptional Veterinary Team, August 30, 2011

We asked veterinary professionals across the country to list the top 3 excuses that clients give for not bringing their pets in and to explain how their staff responds to the excuses. 

What’s the most difficult conversation you ever had with a client, and how was it resolved?

Exceptional Veterinary Team, January 3, 2012

EVT asked 3 veterinarians about their toughest conversations with clients, and how they dealt with these difficult situations.

Who’s the most outrageous client you’ve ever dealt with and why?

Exceptional Veterinary Team, March 3, 2012

EVT asked 3 veterinary professionals to describe the most outrageous client or pet they’ve ever encountered—you won’t believe what they said! Share your own stories below in the comments.

What Does Your Clinic Do to Make New Employees Feel Welcome on Their First Day?

Exceptional Veterinary Team, May 27, 2012

EVT asked 3 veterinary professionals how their hospitals welcomed and oriented new employees their first day—and beyond!

 
Vilen Vlasov, Hospital Manager, VCA Main Street Animal Hospital, San Diego, CA

Why Have You Fired a Client?

Exceptional Veterinary Team, July 26, 2012

EVT asked these three veterinarians why they’ve had to fire a client and what happened.

What Sets Your Practice Apart from the Competition?

Exceptional Veterinary Team, August 28, 2012

These veterinary professionals share with EVT what makes their practices stand out.

Norah Hansen,
Director of Client Experience
Intown Veterinary Group (IVG)
North Andover, MA

How Did Your Practice Create Its Mission Statement?

Exceptional Veterinary Team, November 6, 2012

Three veterinary hospitals describe how their mission statements were created.