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Communication Toolbox: The Art of Initiation

Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD, May 26, 2011

Want to improve client compliance, reduce complaints, and increase your professional fulfillment? EVT’s new series will help you build a “toolbox” packed with clinical communication skills.

Communication Toolbox: Solving the Case by Creating a History Together

Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD, June 29, 2011

You watch Ms. Foster stick her fingers through the holes of the cat carrier where Tanner is resting comfortably. It’s apparent she’s worried about Tanner’s recent decrease in appetite and sudden weight loss.

Solving the Case by Creating a History Together: Part 2

Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD, October 17, 2011

The case just might be solved. From the description Ms. Foster provided, it seems like the source of Tanner’s weight loss may be dental disease—an easy fix in your mind. So why the worry lines across Ms. Foster’s forehead?

Are We There Yet? A Road Map to the Clinical Interview

Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD, November 11, 2011

Ms. Swanson, her 2 Pembroke Welsh corgis, and twin daughters are waiting for you in the exam room. Judging from how Sampson, the older of the 2 corgis, walked into the clinic your first thought is degenerative myelopathy.

Building a Home to Care for Your Clients: Part 1

Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD www.argusinstitute.colostate.edu, January 31, 2012

“Today has been a good day,” you think to yourself. Things are running according to schedule. The surgery patients are recovering well and so far your appointments have been pretty straightforward.

Building a Home to Care for Your Clients: Part 2

Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD www.argusinstitute.colostate.edu, March 21, 2012

Chance is comfortable, thanks to the pain medications as well as his resting place—lying across Mr. McDaniel’s lap. You can hardly believe that he is the same man who walked frantically into the clinic half an hour ago with Chance limping at his side.

4 Courses at a 5-Star Restaurant: Explanation & Planning Part 1

Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD, May 10, 2012

Mrs. Kensington just arrived for her appointment with Zipper, the family’s gray and white male cat to investigate the lump on his neck, sudden loss of appetite, and onset of lethargy.