Practice Management Exchange

Deborah Stone, MBA, CVPM, CEO

Latest Posts

Take A Message

Deborah A. Stone, MBA, CVPM, August 10, 2011

Practice managers are often inundated with phone calls and emails from clients, vendors, team members, and solicitors.

Managers: Take A Walk

Deborah A. Stone, MBA, CVPM, July 27, 2011

What's the best thing practice managers could do for their clinics?

Service With A Smile

Deborah A. Stone, MBA, CVPM, July 18, 2011

Veterinary practices realize they can no longer thrive by medicine alone and are increasingly searching for ways to maximize the client service experience.

The Art of Delegation

Deborah A. Stone, MBA, CVPM, June 26, 2011

Delegating tasks is sometimes difficult for many of us in the veterinary profession. It’s not so much that we don’t want to delegate, rather the difficulty is in “letting go”.

Keeping Your Word

Deborah A. Stone, MBA, CVPM, June 13, 2011

Communication plays an important role in veterinary practices and the more effective the communication, the better the overall results.

Who's Laughing Now?

Deborah A. Stone, MBA, CVPM, April 16, 2011

Veterinary medicine is no laughing matter, but in this very emotionally-charged profession it’s great to cut loose every once in a while. Do you remember the last time you had a great laugh?

Money: It's About Value and Bond

Deborah A. Stone, MBA, CVPM, April 9, 2011

Money impacts just about everyone. In a veterinary practice, many team members: 1) may not feel comfortable discussing money issues with clients, 2) don’t quite know what to say, or 3) don’t know how to handle reactions to discussions of money.

Is That A Cell Phone In Your Pocket?

Deborah A. Stone, MBA, CVPM, March 31, 2011

Today, we have so many more ways to communicate with each than we did twenty years ago when I started working in the veterinary profession.

A Little S.W.O.T. Never Hurts

Deborah A. Stone, MBA, CVPM, March 23, 2011

Now more than ever, practice owners and management teams have an increased interest in making better decisions in order to maximize practice health. Many of today’s decisions include addressing increased levels of uncertainty and anxiety concerning the current state of affairs as well as what the future may bring.

Oops, I Did It Again

Deborah A. Stone, CVPM, MBA, March 17, 2011

In the veterinary profession, we can all relate to the repercussions of losing a team member, whether the loss is initiated by the team member or the employer.