Dr. Kathleen Ruby, Coeditor-in-Chief, April 29, 2010
Dear Dr. Ruby,
I have a problem with one of our techs.
I have overheard her talking to clients so they feel ashamed about having an overweight dog or being overdue for vaccinations. Can you give me some suggestions to deal with this kind of behavior in a positive way?
I know she has the best interest of our patients at heart, but this kind of attitude can hurt our business.