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Technician: Overview

Your roles as educator, efficiency expert, nurse and support person can make a visit to your practice memorable and helpful. Client compliance and animal health depend in great part on the job you do. Check here for tips, ideas and handouts geared towards helping you help your patients, your clients and your doctors.

Resources

Managing the Informed Client
A Secret Shopper Tells All
Defining & Developing Your Practice Culture
How to Hold A Successful Open House For Your Clinic
Increase Your Value To The Practice
Practice Culture Part Two: Supporting & Sustaining Your Practice Culture
Growing a Culture of Care
Do You Provide Continuing Education for Your Team?
Client Emergencies: Not Just About the Pet
Creating a Healthy and Dynamic Workplace
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Articles

Managing the Informed Client
Veterinary clients are ever more educated and opinionated about the care their animals receive—and their ideas don’t necessarily match ours. Some clients have more background knowledge...
Take the 5-Day Challenge!
Protect your patients' health and your business by taking the 5-Day Challenge, sponsored by Merial. Did you know that although clinics have solid preventive health and medical recommendations, most...
A Secret Shopper Tells All
A “Secret Shopper’s” Results Are veterinarians and their practice teams engaging clients to accept best care, as Dr. Rick DeBowes promotes in EVT’s webinar? Or, as Dr....
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Blogs

6 Questions To Ask Your Team To Ensure Success
What if your boss asked you to put up a fence, but didn’t give you a hammer and nails? I imagine you wouldn’t be very happy. Well, first you would probably laugh and wonder if they were...
Is Your Clinic the Best For Staff As Well As Patients?
What's the Third Law of a Healthy Workplace? Provide acceptable benefits to aid staff in practicing beneficial self-care. One of the most important aspects of minimizing and coping with compassion...
Incentivizing Critical Thinking
One of the summer jobs I held to fund my college education was as a frame welder and sub-floor builder at a mobile home plant. My crew was composed of jail birds that got out on 8-hour work release...