Client Service Staff: Blogs

You are the first and last people clients and patients see when they visit your practice.These tips and insights will help you make a lasting impression that will bond them to your clinic or hospital.

Blogs

Providing Team-Building Activities for Strong Social Relationships

Mention the words “team-building activity” to any group of veterinary professionals, and you’ll hear nothing but moans and groans from the team. A few may even try to sneak out the...

Is Your Team Burning Out?

No matter whom you are or what practice you work in, it always seems there much more work to be done than can possibly be accomplished. We tire after days and weeks of carrying a heavy workload, and...

Go Ahead, Blow Your Horn

Humility May Be a Virtue, But It Won't Help You Promote Your Practice Congratulations…you’ve earned it, been awarded it, achieved it! And whatever “it” is—an award, a...

6 Questions To Ask Your Team To Ensure Success

What if your boss asked you to put up a fence, but didn’t give you a hammer and nails? I imagine you wouldn’t be very happy. Well, first you would probably laugh and wonder if they were...

Bring In More Clients With a Holiday Open House

Hosting an open house is a great marketing strategy for helping your client base understand what your practice is all about. Of course, your Web presence, collateral materials and media presence go a...

Use Social Media to Make Your Marketing Efforts Take Off

We’re in the midst of a revolution…a social revolution! Access to social networks is broad and expansive and provides unprecedented opportunities to experiment with innovative...

Think Public Safety Trumps Employment Law?

Think public safety trumps employment law? Maybe… or not. This fall, a young, female college student was murdered two blocks from my home. The victim was shot eleven times and the perpetrator...

Burnout: Causes and Solutions, Part 5

We Are Family...Or Are We? The hope is that if we can recognize the factors that lead to burnout, we can try to avoid them as best as possible. In that positive spirit, we move on with our discussion...

Is Boycotting Worth It?

You know a list of people we’d like to prevent from harming our interests. Most people find comfort in, “simple” lists. Unfortunately, life is not so simple. Recently an animal...

Take A Message

Practice managers are often inundated with phone calls and emails from clients, vendors, team members, and solicitors. It’s nearly impossible to answer and deal with each call or email in...