Client Service Staff: Articles
You are the first and last people clients and patients see when they visit your practice.These tips and insights will help you make a lasting impression that will bond them to your clinic or hospital.
Articles
Please click on the PDF icon to download the "Client Incentives Planning Guide" handout.
For more information, please see our article "Use Incentives to Build Client Loyalty."
The latest national survey by the Association for Pet Obesity Prevention (APOP) shows that 53% of adult dogs and 55% of cats were deemed overweight or obese by their veterinarian.
Our challenge is to...
A Facebook page for your veterinary practice is not just a creation. It’s an investment. To be successful requires creativity, consistency, and lots of time.
Facebook promotions, or contests,...
Consumers are familiar with prepaid plans. We use them to pay for our cars, our mortgages, and our electronics. Why should it be any different with our pets? That’s where prepaid...
Dr. Smith sits down for lunch and opens her computer to look at the appointment calendar for the day. While she reviews the morning appointments, she is shocked to see that in addition to the 7...
It happened again. Your colleague, Dr. Smug, caused a client to lose trust.
Mrs. Jones came into the hospital on your day off with a patient you have been treating for some time. You and Mrs. Jones...
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Heartworm disease is one of the most preventable parasitic diseases we see in small animal practice.Yet recent surveys indicate that heartworm infections continue to rise not only in numbers, but...
Friday, 8 am: Surgical, dental, and grooming appointments are checking into the hospital.
The birds are chirping, the appointment book is full, and the phones are ringing. It’s going to be a...
It takes less than 10 seconds for a client to get a first impression of your practice. If that impression is “Welcome to the ’90s,” it’s time to invest in a spruce-up.
And...
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