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Client Service Staff: Overview

You are the first and last people clients and patients see when they visit your practice.These tips and insights will help you make a lasting impression that will bond them to your clinic or hospital.

Resources

A Secret Shopper Tells All
Asking For Client Feedback
Mystery Shoppers: Through the Eyes of a Stranger
Increase Your Value To The Practice
How Do Employee-Owned Veterinary Clinics Work?
Growing a Culture of Care
Real World Wisdom: How Should You Prepare for Staff Meetings?
Can Our Work Lives Use Some Organizing?
To Err is Human; to Prevent, Divine: 7 Guidelines to Manage Risk
How & Why To Promote Pet Health Insurance - From Dr. Mary Beth Leininger
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Articles

Take the 5-Day Challenge!
Protect your patients' health and your business by taking the 5-Day Challenge, sponsored by Merial. Did you know that although clinics have solid preventive health and medical recommendations, most...
A Secret Shopper Tells All
A “Secret Shopper’s” Results Are veterinarians and their practice teams engaging clients to accept best care, as Dr. Rick DeBowes promotes in EVT’s webinar? Or, as Dr....
Asking For Client Feedback
Historically, veterinarians have been extremely passive when it comes to soliciting client feedback; only 20% of veterinarians surveyed agreed that they solicit client feedback through after-service...
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Blogs

Go Ahead, Blow Your Horn
Humility May Be a Virtue, But It Won't Help You Promote Your Practice Congratulations…you’ve earned it, been awarded it, achieved it! And whatever “it” is—an award, a...
6 Questions To Ask Your Team To Ensure Success
What if your boss asked you to put up a fence, but didn’t give you a hammer and nails? I imagine you wouldn’t be very happy. Well, first you would probably laugh and wonder if they were...
Bring In More Clients With a Holiday Open House
Hosting an open house is a great marketing strategy for helping your client base understand what your practice is all about. Of course, your Web presence, collateral materials and media presence go a...